Permissions Matrix for Incidents

Incident permissions are similar to Issues, except for the 'Records' and 'People' tabs, which are restricted because they may contain sensitive information. 

Members Can:

  • Add / Report a new Incident - Yes
  • View an Incident and the Actions - Yes
  • Add Actions - Yes
  • Close an Incident - Yes / No  (depends on your site configuration)
  • Edit an Incident - only if nominated as Assignee
  • Edit an Action - No
  • Delete an Issue or an Action - No
  • Access details on People involved - No
  • Access Records for an Incident - No

Permissions Matrix for Incidents and Actions

* Observer = active user not assigned to any permission group

* Whether an Assignee can close an Incident or not depends on the site configuration.

Permissions for People and Records

Tasks, Comments, etc under an Incident